1.1. Fletcher Arts Pty Ltd (ACN 167 036 339) (“Fletcher Arts”) is committed to keeping your information safe and secure in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles contained therein. By engaging Fletcher Arts’s services or using Fletcher Arts’s Website (the “Website”), you are giving consent to Fletcher Arts to use your Personal Information in the manner set out in this Privacy Policy. 1.2. “Personal Information” is information we hold which is identifiable as being about you.


2.1. Fletcher Arts may collect and use the following kinds of information: (a) information about your use of the Website (including operating system; version and language; pages viewed while browsing the Website; page access times; and referring website address); (b) information about your personal details (including, but not limited to, name; package details; phone contact details; address information; email; date of birth; username; password; and payment information); and (c) information about the kinds of products that you are purchasing through the Website (including the type, quantity, price range and how often you make purchases). 2.2. Personal Information and your personal details may be collected from you in a variety of ways, including but not limited to: when you register for the services; when you interact with Fletcher Arts electronically or in person; when you access the Website; and when Fletcher Arts provides services to you.


3.1. Fletcher Arts may use your Personal Information to: (a) enable your access to the Website; (b) provide to you the services that you purchase or request as a customer; (c) track usage and measure traffic statistics of the Website; (d) receive and/or access information from third party providers for the provision of our services to you; (e) contact you regarding your use of the services or services offered by Fletcher Arts; (f) contact you in relation to comments, complaints, enquiries or dispute resolution; (g) collect payments from you; (h) communicate with third party providers or associate parties with respect to the provision of the services; and (i) send you marketing communications. 3.2. Fletcher Arts will not disclose Personal Information about you, unless it is required, incidental or otherwise related to the primary purpose of providing services to you or a third party for which you have consented to by engaging Fletcher Arts’s services, or using the Website. However, Fletcher Arts may disclose your Personal Information to its business partners who assist in providing services to you as a customer. 3.3. Fletcher Arts in its sole discretion, may disclose your Personal Information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights. 3.4. Fletcher Arts is not liable for how a third party uses your Personal Information if the Personal Information has been disclosed in accordance with this policy.


4.1. Fletcher Arts will transfer Personal Information to someone who is in a foreign country where: (a) Fletcher Arts reasonably believes that the recipient of the information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to the Australian Privacy Principles; (b) the transfer is required for Fletcher Arts to provide you the services you requested; (c) all of the following apply: (i) the transfer is for your benefit; (ii) it is impracticable to obtain your consent to that transfer; and (iii) if it were practicable to obtain such consent, you would be likely to give it; or (d) Fletcher Arts has taken reasonable steps to ensure that the information which it has transferred will not be held, used or disclosed by the recipient of the information inconsistently with the Australian Privacy Principles.


5.1. It is important that you advise Fletcher Arts of changes to your Personal Information that you have provided to Fletcher Arts as it is essential that your Personal Information is accurate, complete, and up-to-date in order for Fletcher Arts to provide services to you. 5.2. Fletcher Arts uses reasonable technical precautions and has implemented business processes to protect your Personal Information from misuse, loss, unauthorised access, modification and disclosure. However Fletcher Arts is not liable for any unauthorised access to, or dissemination of, this information. 5.3. Fletcher Arts will take all reasonable steps to destroy or permanently de-identify Personal Information if it is no longer needed for the purposes of providing our services to you and where Fletcher Arts is not required to retain that information by law.


6.1. You are responsible to ensure that the information you provide to Fletcher Arts is accurate, complete and up-to-date. 6.2. By request, you may contact Fletcher Arts at sales@fletcherarts.com and ask to know what sort of Personal Information is held about you, for what purposes, and how it is collected, held, used and disclosed and you may also request access to the information held. Fletcher Arts may charge, in its discretion, a reasonable administration fee for this access. 6.3. Fletcher Arts in its sole discretion may consider that there is a sound reason under the Privacy Act, Freedom of Information Act 1982 (Cth) or other relevant law to withhold Personal Information, or not make the requested changes.


7.1. You acknowledge that Fletcher Arts retains, collects and maintains your Personal Information for statistical analysis purposes (whether for commercial or non-commercial purposes). You agree that Fletcher Arts may share, distribute and/or transfer information which you have provided to Fletcher Arts to third parties, after that information has been de-identified. 7.2. Fletcher Arts may use cookies on its Website. Cookies are very small files which a Website uses to identify you when you come back to the site and to store details about your use of the Website. Cookies are not malicious programs that access or damage your computer. Fletcher Arts uses cookies to improve the experience of people using its Website. If you do not or are unable to accept cookies from Fletcher Arts, you may not be able to access the full functionality of the Website.


8.1. Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. 8.2. Sensitive information will be used by Fletcher Arts only: (a) for the primary purpose for which it was obtained; (b) for a secondary purpose that is directly related to the primary purpose; (c) with your consent; or (d) where required or authorised by law.


9.1. As a valuable customer, if you have any complaints in relation to this Privacy Policy or privacy practice, please contact Fletcher Arts at sales@fletcherarts.com. 9.2. A complaint should identify whether it is about: (a) the collection of Personal Information; (b) the use of Personal Information; (c) the disclosure of Personal Information; (d) the security or storage of Personal Information; (e) the accuracy of Personal Information; (f) a refusal to give access to or provide information about their Personal Information; or (g) a refusal to change or delete Personal Information. 9.3. Fletcher Arts values your opinions and takes complaints very seriously. Upon receiving written notice of your complaint about privacy, Fletcher Arts will respond quickly to advise you of the outcome following its enquiring into the same. You will also be invited to respond to its outcome. If a response is received, Fletcher Arts will assess it and advise if it has changed its view or outcome. If you are unsatisfied with the final outcome, Fletcher Arts will advise further options including, if appropriate, making a complaint with the Office of the Australian Information Commissioner.


10.1. No partnership or agency Nothing contained or implied in this Privacy Policy will create or constitute, or be deemed to create or constitute, a partnership between you and Fletcher Arts. A party must not act, represent or hold itself out as having authority to act as the agent of the other party or in any way bind or commit the other parties to any obligation. 10.2. Waivers In limited circumstances, Fletcher Arts may allow you to waive application of this Privacy Policy. A waiver of this Privacy Policy must be in writing and signed by Fletcher Arts. Fletcher Arts anticipates that the waiver of this Privacy Policy would only be in exceptional circumstances, and Fletcher Arts encourages that you consider the circumstances leading to the waiver request prior to submitting such a request. 10.3. Governing Law & Jurisdiction This Privacy Policy is governed by the laws of New South Wales, Australia. In the event of any dispute arising out of or in connection with this Privacy Policy, you agree that the exclusive venue for resolving any dispute shall be Sydney, Australia.


11.1. This Privacy Policy is available online via www.fletcherarts.com and by clicking the “Privacy Policy” link located in the Website. Fletcher Arts reserves the right to modify or amend this Privacy Policy at any time and for any reason, without notification. 11.2. Fletcher Arts updates this Privacy Policy from time to time by posting a new version on the Website. You shall be taken to agree to the Privacy Policy from the time the new policy is posted on the Website.


12.1. Please contact Fletcher Arts if you have any questions regarding this Privacy Policy. Email: sales@fletcherarts.com