1. Purchase and Exchange Policy
1.1 The Website provides you with an opportunity to browse various products that have been listed for sale through the Website (the “Product”) and to purchase the Product through the Website and have it delivered. In using the Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the “Purchase Price”).
1.2 In order to purchase the Product, you must register as a User.
1.3 You agree and acknowledge that the Stripe payment system (“Stripe”) will be used to facilitate the purchase of the Product.
1.4 Fletcher Arts may, at their sole discretion, agree to exchange or provide and equivalent store credit (the “Exchange Policy”) for any Product(s) purchased through the Services, so long as the following terms are met:
(a) you contact Fletcher Arts by sending an email to email@example.com within forty eight (48) hours of your receipt of the Products explaining why you wish to exchange the Product(s);
(b) If Fletcher Arts agrees to the exchange, it will provide you with a unique returns authorisation code to be used in all future correspondence between the parties;
(c) within ten (10) days of Fletcher Arts agreeing to the exchange, you will return the Product(s) and the receipt of purchase to Fletcher Arts at 1/407 Malvern Rd, South Yarra. VICTORIA, ensuring that the packaging and labels still attached to the Product(s); and
(d) where Fletcher Arts elects to provide an exchange, Fletcher Arts will send a replacement product to your return address.
1.5 You acknowledge and agree that all postage costs associated with complying with clause 5.4 of these Terms are to be borne by you.
3.1 You acknowledge that the Services offered by Fletcher Arts integrate delivery through the use of third party delivery companies (the “Delivery Services”) which may include but are not limited to the following company:
(a) Australia Postal Corporation t/as Australia Post (ABN 28 864 970 579); and/or
(b) A courier service.
(the “Delivery Service Providers”)
3.2 You acknowledge that Fletcher Arts does not provide the Delivery Services to you and you agree that Fletcher Arts will not be liable to you for any special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Delivery Services.
3.3 In providing the Services, Fletcher Arts may provide you with a variety of delivery and insurance options offered as part of the Delivery Services by the Delivery Service Providers. You acknowledge and agree that Fletcher Arts is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Providers in respect to same.
3.4 In the event that an item is lost or damaged in the course of the Delivery Services, Fletcher Arts asks that you:
(a) contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and
(b) contact us by sending an email to firstname.lastname@example.org outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Services.
3.5 In the event that the item being lost or damaged in transit has not been resolved pursuant to these Terms, please contact us at email@example.com, providing suitable photographic evidence so that you can request an Exchange.